At Opotina Technologies Private Limited (“we,” “our,” “us”), the passionate team behind trendyflair, we are committed to offering a seamless shopping experience. User (“you,” or “your”) satisfaction is our top priority, and we uphold the highest standards to safeguard your personal information.. We understand that sometimes plans change, and so do fashion choices. If you need to cancel an order, you may do so within a specific timeframe before processing begins. Once an order is packed or shipped, cancellations may not be possible. We encourage checking order details carefully before confirming a purchase. If you require assistance, our customer support team is always ready to help.

How to Request a Cancellation: Quick & Easy Steps

If you wish to cancel your order, follow these simple steps:

• Log into Your Account: Navigate to your order history and select the item.
• Check Order Status: Cancellations are only possible before processing begins.
• Submit a Cancellation Request: Follow the on-screen instructions to complete the process.
• Wait for Confirmation: A cancellation confirmation will be sent to your registered email.
• Refund Processing: If applicable, refunds will be initiated as per our refund policy.

Exceptions to Cancellations: When It’s Not Possible

While we strive to accommodate cancellation requests, certain situations may prevent us from doing so. Orders that have already been packed or shipped cannot be canceled. Limited-edition or final-sale items may not be eligible for cancellation. Custom-made or personalized products are exempt from cancellation once production begins. If you are unsure about an item’s cancellation eligibility, feel free to contact our support team.

Refunds After Cancellation: What to Expect

Approved cancellations may qualify for a refund, depending on the order status.

• Refunds are processed through the original payment method.
• Processing times may vary based on your financial institution.
• Shipping fees, if applicable, may not be refundable.
• Refund confirmation will be sent via email once completed.
• If you do not receive a refund within the expected timeframe, reach out to our team.

Order Modifications: Need a Change Instead?

If you need to modify your order instead of canceling it, we’re happy to assist. Changes to color, or quantity may be possible before processing begins. Once an order is packed or shipped, modifications may no longer be allowed. We recommend double-checking your selections before finalizing your purchase. Reach out to our team as soon as possible for any adjustments.

Policy Updates: Staying Informed

Our cancellation policy may be revised periodically to align with business operations and customer needs. Any updates will be reflected on this page, ensuring you have the latest information. We encourage reviewing this policy before placing an order to avoid any inconvenience. Continued use of our website after policy updates signifies acceptance of the revised terms. For any questions, our support team is here to help.