At Opotina Technologies Private Limited (“we,” “our,” or “us”), the dedicated team behind trendyflair, we know that great fashion deserves swift and secure delivery. Our aim is to ensure that every order placed by our users (“your” or “yours”) reaches its destination in pristine condition and without unnecessary delays. This policy explains our shipping process, estimated delivery windows, and solutions for possible concerns. When you place an order with us, you acknowledge and agree to the terms outlined here, ensuring a smooth and hassle-free shopping experience.

Shipping Coverage: Bringing Style to Your Doorstep

We currently offer shipping services within India, ensuring that your favorite fashion picks are just a click away.

• Nationwide Reach – Our shipping network extends across cities, towns, and remote areas within India.
• Domestic Orders Only – At this time, international shipping is not available.
• Expanding Our Network – We are actively working on reaching more locations in the future.
• Stay Updated – Keep an eye on our website for new regions we add to our shipping coverage.
• Reliable Delivery – Our logistics partners help us ensure timely and secure shipments.

Processing Your Order: From Checkout to Dispatch

As soon as you complete your purchase, our team begins preparing your order within 1-2 business days, excluding weekends and public holidays. Once your order is packed and ready, a confirmation email will be sent to your registered email address. We strive for prompt fulfillment, but during peak shopping seasons, processing may take slightly longer. Rest assured, every order is packed with care, ensuring both accuracy and quality. Our priority is to dispatch your fashion finds quickly while maintaining our high standards.

Estimated Delivery: When Your Order Will Arrive

The timeframe for your order’s arrival depends on various factors, including your location and shipping method.

• Standard Delivery – Expect delivery within 3-8 business days, depending on your address.
• Trusted Logistics – We collaborate with reliable shipping partners for on-time deliveries.
• Unexpected Delays – External factors like weather conditions and logistics issues may affect delivery times.
• Efficient Handling – Every effort is made to process and dispatch your order as quickly as possible.

Unsuccessful Deliveries: What Happens Next?

If our delivery partner is unable to complete a delivery due to an incorrect address or the recipient being unavailable, additional attempts will be made.

• Multiple Attempts – Our couriers will attempt delivery up to two more times before returning the package.
• Return to Warehouse – If an order is undelivered after multiple attempts, it will be sent back to us.
• Re-shipping Options – Customers may request a reshipment, but additional shipping fees may apply.
• Ensuring a Successful Delivery – To avoid issues, ensure someone is available at the provided address to receive the order.
• Need Help? – If you foresee any delivery challenges, reach out to our support team for assistance.

Damaged or Lost Orders: Resolving Shipping Issues

We take utmost care in handling your orders, but in rare cases, items may arrive damaged or go missing. If your package arrives in less-than-perfect condition, we are here to help.

• Report Damage Promptly – Notify us within 48 hours of receiving a damaged order.
• Provide Proof – Send us clear images of the damaged product for review.
• Resolution Options – Depending on stock availability, we may offer a replacement or refund.
• Lost Shipments – If your order is lost in transit, we will work with our logistics partners to resolve the issue.
• Customer-Centric Approach – Our support team is always available to assist with concerns regarding damaged or missing orders.

Special Handling: Extra Care for Select Items

Certain products, such as fragile or oversized items, require additional precautions during shipping. These products may have specific guidelines mentioned on their respective product pages. If your order includes such items, we will inform you about any extended delivery times or special handling requirements. Our priority is to ensure that every item, regardless of its delicacy, arrives in perfect condition. For any concerns about the shipping of specialty items, our support team is happy to assist.

Need Help? We're Here for You

If you have any shipping-related concerns or inquiries, our customer service team is ready to assist.

• Contact Us – Reach out via email at opotinatechnologies@gmail.com for shipping support.
• Quick Responses – We strive to address inquiries promptly to minimize disruptions.
• Customer-First Approach – Your satisfaction is our top priority, and we’re committed to ensuring a smooth shopping experience.