At Opotina Technologies Private Limited (“we,” “our,” or “us”), the passionate team behind trendyflair, we are dedicated to making shopping journeys enjoyable. Users (“your” or “yours”) deserve high-quality fashion and a stress-free experience. While we take every measure to ensure your orders are flawless, occasional concerns may arise. If you receive an item that is damaged, defective, or incorrect, we sincerely apologize for the inconvenience and will work quickly to resolve it. To initiate a return or exchange, please reach out to our customer service team within 48 hours of receiving your order.

Simple Steps for an Easy Return Process

We have designed a return process that is quick and hassle-free.

• Notify Us – Contact our support team within the specified timeframe to start your return.
• Provide Order Information – Share your order details, including the product name and reason for return.
• Follow Return Guidelines – Ensure the item is in its original packaging, complete with tags, labels, and invoices.
• Processing Your Return – Once we receive the returned item, refunds or exchanges will be processed within 5-7 business days.
• Customer-First Service – We aim to make every return request smooth and stress-free.
• Swift Assistance – Our team prioritizes quick resolutions to ensure minimal inconvenience.

Return Shipping: Understanding the Costs

The responsibility for return shipping charges depends on the reason for the return.

• Company-Covered Returns – If the return is due to an incorrect or defective item, we will bear the shipping costs.
• Customer-Covered Returns – For voluntary returns unrelated to defects, shipping charges will be the customer’s responsibility.
• Reliable Courier Services – We recommend using a trusted courier to ensure the safe return of products.
• Smooth & Transparent Process – We strive to keep returns simple, clear, and fair for every customer.

Refund Process & Timelines: What to Expect

All refunds are processed back to the original payment method used during checkout. Once the returned item reaches us and passes inspection, we will initiate the refund within 5-7 business days. A confirmation email will be sent once the refund is successfully processed, keeping you informed every step of the way. Our priority is to handle refund requests quickly to give you peace of mind. Should you require assistance, our support team is always available to help.

Non-Returnable Items: Products That Cannot Be Returned

For hygiene and customization reasons, some items are not eligible for returns.

• Hygiene-Sensitive Products – Items such as undergarments, socks, and swimwear cannot be returned.
• Final Sale Purchases – Products bought on clearance or promotional discounts may not be eligible for return.
• Customized Orders – Personalized or monogrammed items cannot be returned unless they are defective.
• Used or Altered Products – Items that have been worn, washed, or modified from their original condition are non-returnable.
• Marked Non-Returnable – Some products may be labeled as “non-returnable” at the time of purchase. Always check item details before placing an order.

Need Help? Our Support Team is Ready to Assist

If you have any concerns regarding returns, refunds, or exchanges, our customer service team is happy to assist.

• Reach Out to Us – Send us an email at opotinatechnologies@gmail.com for return-related inquiries.
• Fast & Efficient Support – We strive to respond promptly to ensure a smooth resolution.
• Your Satisfaction Comes First – We are dedicated to making your shopping experience stress-free.
• Continuous Assistance – Whether it’s a return, refund, or exchange, we are here to help.

Our Commitment to a Hassle-Free Shopping Experience

We work hard to ensure every purchase brings joy and style to your wardrobe. If any issues arise, we are committed to resolving them promptly and fairly. Your trust in our brand means everything to us, and we continuously strive to enhance your shopping experience. Thank you for choosing trendyflair, and we look forward to serving you again.